Terms of Service

Last Updated: November 15th, 2019

Schokker IT B.V. agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). Schokker IT B.V., the company here after referred to as, (“Oasis Hosting“), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of Host Havoc Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of Host Havoc. Subscriber understands that change to the ToS by Host Havoc shall not be grounds for early contract termination or non-payment.

By accepting our Terms of Service, you also agree to the following:

Privacy Policy
Acceptable Use Policy
Service Level Agreement

Refunds and Disputes

All hosting service orders placed by newly registered customers are eligible for refunds within 72 hours of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72-hour money back guarantee applies to a new client’s first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.

Cancellations

Every service terminates automatically if no manual payment is made.

Exploitation

Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their slot count to an amount which differs from what they are renting from us.

Liability Limitation and Exclusion

Oasis Hosting, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Oasis Hosting shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.

Support

Any support requests required for products from Oasis Hosting shall be submitted through the via the support system on our control panel. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

Oasis Hosting cannot guarantee that all promotion codes will work all of the time.

Legal Contact

Oasis Hosting retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Oasis Hosting regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Oasis Hosting you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by Oasis Hosting will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Oasis Hosting your server will be suspended unless prior arrangements are made. Files will be kept for 7 days after termination or suspension. Oasis Hosting retains the sole right to stop, start, and modify your server at any given time.

Unlimited Policy

While we offer unlimited bandwidth, we reserve the right to request that you take measures to limit use if deemed excessive. We do not support the use of any executable file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Oasis Hosting. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

Termination

We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without cause.

Sales Taxes

Should you reside in the European Union, VAT @ 21.00% will be charged on your service's rate as well as any addons. Should you not reside in the European Union, no additional sales taxes will be applied.

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Our commitment

Oasis Hosting was formed out of passion for the industry. Originating from a gaming community ourselves, we know what it takes to host game servers the right way.

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